When we take responsibility, we should own it. We should take accountability for what we said we would do. Do it because it’s a responsibility, not because someone wants it.
It should not be someone’s responsibility to take follow-ups. It should be your responsibility to do it. When we own our words, no one has to follow-up with us because we will never let ourselves down.
The customers should be delighted for your proactivity, for you owning your words and working with full accountability. You don’t have to give discounts or chase customers for the payment because you haven’t made them track you to get the work done.
When we take responsibility, we are accountable for it.