If you are looking to build a scalable business, start with a focus on building the system. You can only grow a business to a certain level without a system. We, humans, are programmed to live in a system since the time of hunter-gatherers. You will find every successful civilization in human history had a strong financial, judicial and social system. The same logic applies to any business, non-profit, or even to a religious organization.
When we have a defined system in place, we can deliver the same experience every time. Many times difference between a mediocre and a high growth company is not the knowledge, resources or capabilities, but the difference between the system or lack of it.
Imagine the successful companies and the names that will pop-up are McDonald’s, Microsoft, Toyota, FedEx, and the likes. Do they make the best burgers, software, cars or provide the best courier services, respectively? Certainly not, but what makes them successful is their process. Look around and see what companies are successful in your industry and in your region, and you will see a strong system that has helped them to be successful.
Many companies start with success but get stuck because they get blindsided with the initial success and don’t look into building the system for the growth. When you see you are stuck, start looking where your system lacks and fine-tune it to move to the next level.
Remember, every phase needs a refined system.