There are two ways of serving your customers. Either you can treat your customers as someone who is interrupting your beautiful life by doing business with them. Or you can be respectful to your customers, remember their names, giving them special treatment and become remarkable.
Being respectful or industrial isn’t dependent on whether you are a small local company or a giant having a global footprint. Instead, it depends on the management, what they think of the customer relation, how much they are training their employees, how much they care.
Be remarkable with your customer service, no matter what size your business is because business is about leaving a positive impact on others’ lives.